Optimal Air Solutions in Houston, Texas

Well, the story is the same as most. Every summer my A/C would stop cooling and instead of doing the right thing, I would have some random company recharge the system for me and move on. Short Review: Excellent Service/ Price/ Company - HIGHLY RECOMMENDED Long Review: A coworker suggested Optimal after he had his A/C completely replaced and told me to give them a call for a quote. I had already received a quote from another company but decided to give Optimal a try. Called the company and a very nice person answered the phone and asked a couple of questions before scheduling an appointment. I received a Text message and email immediately after I hung up confirming the appointment. Within the hour I received another message and email letting me know who was coming to my house for the quote. Day of Quote: The next day, I received notice when the tech (Joey) was on the way to my home. He showed up a little early which was extremely appreciated! Joey, was very professional, performed a complete walk through and evaluation of my system. He made a recommendation and provided a price better than my first quote. I never told him about the first quote, so this was Optimal's standard great pricing. After he provide the quote, I received an email not more than 5-10 minutes later with the exact details of the work he offered, in writing with the price!!! No games! I approved the quote and was notified of my scheduled appointment for the next day. Day of the Install: I received notification that they were en route and once again showed up a little early!! Yep, they are consistent with this good service thing, and I love it! The first tech (Eric) walked the house to identify areas that he would need to place drapes, to protect the floors. (Yep that good service again!) Then an additional 2 techs (Jorge and Chris) showed up to begin the work. My gate to the backyard was too small for the new unit, so they removed it and replaced it after they were done. While they worked, my original contact for the quote Joey stopped by to verify everything was delivered as discussed and verified if I had any questions. (Service Again!) They finished the work, cleaned up well, tested the system and walked me through everything until I was pleased. Would I recommend them, yes without hesitation and at this point I'm ready to be their spokesperson after receiving this type of service. This type of experience is rare these days, but it seems to come naturally for Optimal. The Trane system is installed and the house is ice cold!! I'm calling them back out when I'm ready to cool down my work shed!!!

Reid and Steve are the best AC guys out there! I called them after my home warranty company sent a different technician to my house. That technician spent about 5 minutes looking at the AC without even going into the attic, he left me with a quote that was THREE times more than what my home warranty would cover, with no explanation as to what the work would be. I called Optimal Air in a panic, they came out that night, spent plenty of time looking at my unit and in the attic. They explained everything that needed to be done and even took time to explain the other technicians quote to me. Their price was reasonable and fair and they got the work done that night!! Thank you guys for making a very stressful situation so much easier!! HIGHLY RECOMMEND!!